SHIPPING AND ORDER PROCESSING: Alabama Holster ships orders Monday through Friday and ships via USPS Priority mail so that the orders can be tracked and the delivery confirmed. Orders are processed and shipped in the order they are received. You will receive an email notifying you when your order is shipping out. Alabama Holster is a small, but growing business that makes all of our products by hand. We will get your order out to you as soon as we can but we do fall behind from time to time and it may take up to six weeks to get your order out to you. US Postal Priority Mail: Shipping transit time is normally 2-3 business days, but that is not guaranteed by the post office. This method has a delivery confirmation number. This is not the same as a tracking number from FedEx. They do NOT scan the package at every step of the way. In fact, many times they only scan it when it gets put on your local carrier’s truck for final delivery. This means that when you “track” it you might not see any scans other than something like: The U.S. Postal Service was electronically notified by the shipper on August 27, 2007 to expect your package for mailing. This delivery is not guaranteed by the USPS, if the tracking says its delivered your first call needs to be to them. Alabama Holster is not responsible for packages marked delivered. You will be notified when the order is shipping and this method usually takes 1-2 business days.
RETURNS AND EXCHANGES: We want you to be satisfied with your order. Should anything not be to your satisfaction, you can return or exchange the item within 30 days of receipt of the order. For a refund, you will receive your money back, minus the shipping charges. If you would like to exchange the item for any reason you will need to pay the cost of shipping. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. “Custom” orders are non returnable or refundable.
PAYMENT METHODS: Credit cards We accept all major credit cards for payment. Visa, MasterCard & Discover. Our site uses a secure server and all data is transmitted encrypted. Using your credit card is safe and secure at Alabama Holster. Your order is charged at the time it is placed. Pay Pal: We accept Pay Pal. Please note that Pay Pal payment is expected at time of checkout. We will not hold items for Pay Pal payment at a later date.
PRIVACY: Alabama Holster will NEVER sell or give out any of your personal information to any other company or service. The information you send to Alabama Holster is kept on an encrypted secure server. Bottom line is this: We put everything we have into every product we make, all we ask from you is your patience to let us make it right.
Thanks for your order!