SHIPPING AND ORDER PROCESSING: Alabama Holster is a small, but growing business that makes all of our products by hand. We will get your order out to you as soon as we can but we do fall behind from time to time due to heavy order volume. Please remember all orders are made in the order they are received and our current estimated turnaround time is posted on our websites homepage and is updated regularly. You may cancel your order at any time. US Postal Priority Mail: Alabama Holster ships orders Monday through Friday and ships via USPS Priority mail so that the orders can be tracked and the delivery confirmed. You will receive an email notifying you when your order is shipping out. Shipping transit time is normally 2-4 business days, but that is not guaranteed by the post office. If the tracking says its delivered your first call needs to be to the USPS. Alabama Holster is not responsible for packages marked delivered by USPS.
RETURNS AND EXCHANGES: We want you to be satisfied with your order. Should anything not be to your satisfaction, you can return or exchange the item within 30 days of receipt of the order. For a refund, you will receive your money back, minus the shipping charges. If you would like to exchange the item for any reason you will need to pay the cost of shipping. All items must be returned in the same condition as they were received. “Custom” orders are non returnable or refundable.
PAYMENT METHODS: Credit cards We accept all major credit cards for payment. Visa, MasterCard & Discover. Our site uses a secure server and all data is transmitted encrypted. Using your credit card is safe and secure at Alabama Holster. Your order is charged at the time it is placed. Pay Pal: We accept Pay Pal. Please note that Pay Pal payment is also charged at time of checkout.
PRIVACY: Alabama Holster will NEVER sell or give out any of your personal information to any other company or service. The information you send to Alabama Holster is kept on an encrypted secure server. Bottom line is this: We put everything we have into every product we make, all we ask from you is your patience to let us make it right.